FAQ

Big Worth is an offshoot of one of the South India's largest consumer appliances business -Butterfly group, headquartered in Chennai with a successful presence all across the country. Having established ourselves in various spaces, we take pride in applying the same vision and expertise to our next venture – Big Worth. It is first of its kind, unique platform envisioned solely for the purpose of giving its customers a world class experience by giving them 100% value back on the purchases incurred on their favourite brands.

So no matter what you're in the mood for, you'll find great value backs on the Big Worth App.


FIND DEALS NEAR YOU
Big Worth uses your selected city to show the best deals near you. In case you would like a brand of your choice , you can leave a request and we would notify you when that offer is available at your nearest store.


1 MONTH FREE SUBSCRIPTION
We let our customers experience the best of us. You can redeem as many offers as you want for the first month. And the completion of one month ,we charge a nominal amount of 99/Month to let you access best deals in town on your favourite brands.


EASY REDEMPTION
You can redeem deals on your favourite brands in one step–without going through the tedious processes.


THE BEST DEALS IN TOWN
We work incredibly hard to get you the best discounts that are available no where in town. That's why with Big Worth you get the biggest savings as compared to any other platforms.


THE BEST BRANDS
What good are great deals if they're only available on obscure places that you'd never go to? That is why we pick brands the same way you do: only the best will do. From Hidesign ,to US POLO Assn to Zimsons and Lifestyle; Name it and you have it!


PERMISSIONS & QUERIES
For information on the app permissions we take and why, visit http://bigworth.com/permissions. For feedback on our apps, please write to support@bigworth.com


REGISTRATION
Why am I asked to register?
The registration is as simple as making a WhatsApp account. All we need is your phone number, email, DOB, gender. It will also help us remember you when you log-in for the next time. We will also keep the record of the deals purchased by you earlier with the expiry dates.


Is there any option to log-in as a guest user?
No, to find and suggest awesome deals for you, we need to know who you are and what you like.


Why do you need my location?
We suggest deals based on your location for you to have a seamless experience. But you can also choose a deal anywhere in the city or country.


How do you protect customer's information?
Please read our privacy policy.

Do you disclose any information to outside parties?
No, we believe in protecting information of all our customers.


SELECTING THE RIGHT OFFER
How do I go about finding the right deal for me?
We have vast variety of brands showcased for unbeatable offers. Go ahead and select the offer you want.

Are there any hidden conditions?
No, we believe in complete transparency. We advise you to read the expiry date and terms & conditions of the deal carefully.


MAKING THE PAYMENT
Can I see the offers before making the payment?
Yes , you can see the offers . But you have to pay to redeem the offers.

Are there any taxes applicable over and above the price mentioned for the deals?
At the time of offer selection the App would indicate inclusive/exclusive of the tax clearly.Rs 99 is inclusive of everything.

Is making payment to Big Worth safe?
Yes, we use a secure payment gateway - Amazonpay.

What is the preferred mode of making payment on the website or app for buying a deal?
You can choose from a wide variety of options ranging from Debit / Credit card; Net Banking; UPI. Debit Card is a very convenient way to make payments.

How do I pay for deals on Big Worth?
No need to pay. It’s a monthly subscription model where you only pay for 1 Month.

What do I do if the merchant asks for extra money when I reach the venue to avail it?
We request you to write to us if you face such a situation, in order to help us take necessary action. Nevertheless, good service can be rewarded with a smile or a tip. Please choose whatever suits you best.


REDEMPTION
How many offers can I accept/redeem at one time?
You can accept/redeem as many offers as you want.

How will I get a confirmation once I buy a deal?
Once the deal is confirmed it will show in your "My Offers". Please go through all the terms and conditions again and do not click on "Unlock the deal" option unless you are ready to avail the service and are present at the venue with the merchant.

How do I redeem a deal that I've purchased through Big Worth?
You need to go to the app and click on "My Offers" or you can also go to Wallet - Claim offers button; you will find all the deals purchased by you. All the deals will have the respective booking and expiry date. You can click on the deal to read the terms and conditions. Show the code to the merchant to redeem the deal.

What do I do if I don't see a deal under in "My Offers" in the app?
Please reach out to us at support@bigworth.com

Do I need to take a print out of it?
No need, lets help save trees.

Are the deals time bound or I can avail them anytime?
Yes, the deals are for a limited period. Please read the expiry date carefully. All purchased deals have the respective booking and expiry dates.

Do I need to take a prior appointment at the Store after taking the deal?
No. You can visit the store anytime to redeem the offer .

What if the merchant refuses to honor my deal?
Please reach out to us at support@bigworth.com

Do I get an alert before my voucher is about to expire?
Your order page will have the booking and expiry dates with the respective deals. Please go to the deals section and be on time for availing your awesome purchases.


CANCELLATION
How can I cancel the deal?
No. Once Deal is selected; you cannot cancel it.


REFUND
Once I cancel, how will I get my refund?
In case you have not selected any offer from Big Worth, you can raise a request for refund after 10 days from the date of the Invoice upload. (No Instant Gratification or Deal should have been accepted by you).

For how long do I have to wait for my refund?
Refund will be processed after 90 days duration is finished for Invoice Duration (not coherent). Our representatives will get in touch with you for bank details and verification of your Invoice Uploaded. Please ensure that invoice uploaded is a proper GST Invoice. After the Invoice is validated at the time of Refund request and approved, a mail will be sent to you confirming that the refund is approved and will be processed along with timeline.

What do I do, if I don't get my refund on time?
Please reach out to us at support@bigworth.com.


CONTACT US
I have a problem, where and whom should I contact to resolve it?
Please reach out to us at support@bigworth.com.